Customer Services


Warranty & Return

Customers may request for a credit or a one-to-one exchange with us within 30 days from date of invoice. You must provide the original invoice for all credit or exchange transactions. Battery Lots reserves the right to charge a 25% restocking fee for all returned items after 30 days.

For all orders, the original shipping fees are non-refundable.

After 30 days and up to 1 year (some of parts come with 3 months or 6 months warranty only)from date of delivery, Battery Lots will subject to inspection, repair the defective product or replace it with a new or reconditioned unit. Broken warranty seals on goods void all warranties and returns.

This warranty does not cover normal wear and tear of products. And rechargeable batteries that do not reach 100% original charging capacity are NOT covered by this warranty.


RMA Procedures

Step 1:
Please request for an RMA number. Please fill out the RMA Form and fax it to 905-499-2265 or Email it to rma@batterylots.com. You will receive a RMA number within the next business day on whether your case will be covered under warranty.

Step 2:
Once you've obtained your RMA Number, ship and insure your defective product(s) along with the RMA Form enclosed in the package and a copy of the original invoice back to Battery Lots within 7 days. The product(s) must be shipped in protected packaging or the warranty will not remain valid.

The customer is responsible for shipping and any other costs involved with returning the defective product back to Battery Lots.

Step 3:
Battery Lots will inform you of the results after they have tested the product.


DOA Policy

Customer may receive a product DOA (Dead On Arrival), please report the problem to us within 3 days and get a RMA number, the RMA number must be included in the return packaging.

All products must be returned, freight prepaid, insured, in original packaging with a copy of the Invoice. Once the original product is received, we will inspect and test to determine if the returned product is in fact defective or in good working condition.

If the returned product is in fact defective and eligible for warranty replacement, we will ship a replacement, freight prepaid, to you. If the returned product is in good working condition, it has been returned because the customer’s laptop has problem, the customer has to be responsible for the shipping to take the working product back.

The customer may request for a credit with us, we will issue you a credit once we received the product.

For all orders, the original shipping fees are non-refundable.

Any product not returned in original condition with original packaging will be subject to a restocking fee of up to 25% of purchase price.


Rechargeable Batteries Warranty

Please be advised that since rechargeable batteries are consumable products, warranty coverage on rechargeable batteries is limited to not being able to hold charges (will not charge).

Rechargeable batteries normally have a limited charging and discharging cycles, depending on the application and individual's usage pattern. The capacity (available usage time) of rechargeable batteries reduces each time they go through the charging and discharging cycle.

Due to these reasons, when rechargeable batteries are not able to reach their full (original) capacity, they are considered as normal wear and tear and, therefore, are not covered under this warranty.